Normally Brazil Express sends the orders placed online within two days from the date of the order. However, there might be a delay in periods of high demand such as the arrival of containers, promotions or festive dates.
When the customer submits his order, he expressly agrees that the carrier will be the one indicated by Brazil Express and that any doubts regarding collection, transportation and delivery, must be dealt with prior to the order is sent.
The collection will be made at the address of Brazil Express by the carrier indicated by it.
After collection, the responsibility for transport and delivery becomes the carrier.
Brazil Express will provide by email, a tracking number for the customer to follow the progress of the transport and delivery of your order.
The delivery of the Goods will be considered completed when:
a) Brazil Express (or the carrier designated by Brazil Express) delivers the Goods to the address indicated by the Client, even if the Client is not present at the address.
b) Customer or the carrier indicated by the Customer takes possession of the Goods at the address of Brazil Express
>North Island 2 to 3 working days
>South Island 3 to 5 working days
>Rural area 2 to 3 additional business days
Once the loss is verified and confirmed by the carrier, Brazil Express will make the reshipment at no additional cost to the customer.
If the damage is verified in whole or in part of the order, the customer must provide images of the damaged products and send to Brazil Express, which will send the damaged products back, at no additional cost to the customer.
It is recommended to the customer that when receiving his order, check the integrity of the packaging and if in doubt ask the driver to wait for the packaging to open to confirm the integrity of its contents.